Return Merchandise Authorization Form & Instructions

We carefully select merchandise with which we know our customers will be pleased. But, if upon viewing the merchandise, a product does not meet with your satisfaction, simply print  the customer service form below, complete it, and return it within 30 days along with your package according to the return policies published on our order / return information page at <A HREF="/t-returns.aspx" >RETURNS</A>.

Please call the service center for a Return Authorizaion and instructions for where to ship the item (particularly large cages or crates), as some ship from and must be returned directly to the manufacturer's shipping center instead of our own warehouse. 1-512-292-4738 M-F 8:30 am to 5:00 pm

Your credit card will be credited for any refund due you in approximately 14 days after the receipt of the merchandise. If you are requesting a replacement, you can expect it to be shipped within 3-5 days after your return is received. Items listed as BACKORDERED on your receipt have NOT been charged. They will be charged at time of shipping. Items listed as OUT OF STOCK have NOT been charged and must be re-ordered by our customer at a later date. We apologize for any inconveniences these might cause. DEFECTIVE merchandise will be replaced with identical product.

We CANNOT take returns on special orders, personalized items, books, videos or CD's. Also, due to Federal law, we will not be able to accept returns on vaccines and prescription items.

Thank you for shopping with us. Your satisfaction is our #1 priority.